Water Department

ROBESON COUNTY WATER DEPARTMENT

 

 

The Water Department is responsible for the County Water Distribution System.

 

For account-related questions due to disconnection of your service for non-payment please call

(910) 671-3478 during regular business hours. Please note, we may not guarantee same day service.

 

For AFTER HOUR emergencies due to a water main breaks only: Call 910-671-3485. This number is for Emergencies Only.

Pay your water bill online
or over the phone at
1-866-249-0705
(a $1.95 convenience fee will apply)

 

Online access download documents:

Water User Agreement/Notary Form

Bank Draft Authorization Form

Bank Draft Cancellation

Owner Authorization Form-New Owner Acceptance Form

 

 

Due Dates

 

Monthly Due Dates Cycles are listed below:

 

  • 1st Cycle – Due 5th of each month before 5:00 p.m.

  • 2nd Cycle – Due 15th of each month before 5:00 p.m.

  • 3rd Cycle – Due 25th of each month before 5:00 p.m.

 

Due dates are standard for each month unless the date is on the weekend or a holiday.

If so, then the Due Date will be the next Business Day.

 

 

Late Fees

 

Late Fees will be applied to all Accounts Applicable if not paid before 5:00 p.m. on the Due Date.

 

 

Cut-Offs for Non-Payment

 

For each Cycle the Cut Off will be 5 Calendar days after each bill is due.

 

 

Contact Information

 

Physical Address:

330 Sanchez Road

Lumberton, N.C. 28358
 

Mailing Address:

P.O. Box 1769

Lumberton, N.C. 28359
 

Phone: (910) 671-3478
Fax: (910) 608-3944

 

Department Staff

 

Director - Nicole Brooks
Email:
nicole.brooks@co.robeson.nc.us

Assistant Customer Service Director  - Shevon Cox

Email: shevon.cox@co.robeson.nc.us

 

Meter Reader Supervisor - Patrick Mitchell

Email:  patrick.mitchell@co.robeson.nc.us

 

 

Office Hours

M-F: 8:00-5:00

 

Location

330 Sanchez Road

Lumberton, North Carolina 28538

Payment Methods & Fees

To ensure accuracy, always bring your water bill or have your Account # & CID #

We will verify the name and mailing address

  • Remit payment to the office located at 330 Sanchez Drive, Lumberton, NC 28358

  • Drop Box located beside drive thru at 330 Sanchez Drive, Lumberton, NC 28358 (not responsible for cash), therefore leave checks or money order in the drop box with your water bill and/or Account # and CID # on your check or money order.

  • Online: ccpaymentservice.com (Must have Account # & CID #)

  • Payment by Phone: 1-866-249-0705 or 910-671-3478 (Must have Account # & CID #)

  • Automatic Bank Draft: see printable form below (complete and mail back to the office with an attached blank VOIDED CHECK) or bring to the office.)