E-911

ROBESON COUNTY COMMUNICATIONS CENTER E-911

 

 

 

 

 

 

 

 

 

Mission Statement

 

The Robeson County E-911 Communications Center is dedicated to serving the citizens of Robeson County, as well as those visiting our county. It is our goal to provide all who call upon us with the fastest and most efficient service available from law enforcement, emergency medical services, and fire, as well as ensuring the safety of all that provide this service. We will constantly seek ways to improve the quality of service that we provide for our county, first by acknowledging that the safety of our citizens and their property is our number one priority.


About Our Center
 

The Robeson County E-911 Communications Center is manned 24 hours a day, 7 days a week, 365 days a year with 5 telecommunicators working per shift, including one shift supervisor. We serve as a lifeline to the citizens of Robeson County and local public safety agencies through our emergency communications center.

We dispatch calls for law enforcement agencies including the Robeson County Sheriff’s Office, Parkton Police Department, Red Springs Police Department, Fairmont police department, and Rowland Police Department.

We also dispatch calls for Robeson County EMS and eight rescue squads throughout the county as well as 28 fire departments. Along with these roles, we handle after hours calls for Robeson County Animal Control, Robeson County Water Department, Robeson County Department of Social Services, and the Department of Transportation (DOT).

The telecommunicators of our center are all nationally certified through the National Academy of Emergency Dispatch in Emergency Medical Dispatch (EMD) and Emergency Fire Dispatch (EFD). These programs are in place to provide our citizens a better quality of care through obtaining pertinent information for emergency responders. Along with EMD and EFD, our telecommunicators are also certified emergency telecommunicators, nationally certified through FEMA in NIMS (National Incident Management System), and through the State Bureau of Investigation as DCI (Division of Criminal Information) operators.

*WHEN CALLING 911...*

Stay Calm

Give your name, location, and nature of the emergency.

Never

 Never hang up on the 9-1-1 operator until you are told to do so.

Exactly

• Do exactly as the 9-1-1 operator tells you during the course of the call.

Speak clearly and slowly.

Answer the 9-1-1 operator’s questions as accurately as possible. Speak clearly and slowly.

Listen carefully

Listen carefully to the 9-1-1 operator.

Contact Information

Director Communications -Chad Deese

Office Phone: (910) 671-3160

Fax:  (910) 737-4069

Email:  cdeese@robesoncoso.org

Robeson County E-911 Communications Center

Physical Address

38 Legend Dr.
Lumberton, NC 28358

 

Emergency Phone #: 9-1-1
Non-Emergency Phone #: (910) 671-3170
Fax: (910) 608-2275

Robeson County E-911 Frequently Asked Questions

What is an E-911 address?


An E-911 address is a site location address. An E-911 address is assigned using a distance measurement to a driveway on a named road. Measurements start at the beginning of a named road. Driveways on the left side of the road are given odd numbers and driveways on the right side of the road are given even numbers.
People placing emergency calls often have difficulty providing their addresses. Children, visitors, hearing or speech impaired callers, or callers in a life threatening situation, may not be able to provide address information to dispatchers. E-911 automatically gives the dispatchers the address, allowing them to send the appropriate fire, medical personnel, or law enforcement, even if the caller is unable to communicate.




Why do I need an E-911 address?


Primarily, to assist emergency services in responding to emergency calls. An E-911 address helps emergency services to locate residents. A faster response time can make a significant difference in survival and degree of recovery. However, E-911 location addresses are also often required for phone service, building permits, drivers license renewal, land titles, loans, mail delivery, insurance and for other purposes requiring a site location.




Post your Address


To assist emergency services, post your E-911 numbers at the entrance to your driveway. Reflective numbers need to be visible from the road and should be 3” to 6” high with a contrasting background. Numbers should also be posted on your house. People living on shared private access roads must name these roads to improve emergency response times. Call (910) 671-3060 ext. 483 for information on naming your road.




How do I sign up for Text Message Dispatch?


ROBESON COUNTY EMERGENCY COMMUNICATIONS
Text Message Dispatch Terms and Conditions
1. This system is not intended to replace paging. It is a supplemental paging system only. 2. The Communications Center cannot and will not be responsible for the non-receipt of
text messages. After it leaves the Communications Center and goes to your cellular
telephone carrier, we cannot control the delivery of the message. 3. The Communications Center cannot and will not be responsible for the speed of which
the message is received to your telephone. Again, this is a carrier issue. The call is sent to
your carrier within 10 seconds of your Station being assigned to the call. 4. The information that is transmitted is all that can be given due to the 170-250 character
limitation of text messaging. Neither the amount nor the order of the information can be
changed. If there is no landmark (i.e. business name), you will see the cross streets. If
there is a landmark you will get that and possibly the first cross street. Again, this is the
limitation of text messaging. 5. Please do not call the Communications Center. Problems should be directed to the
Communications IT. You can call at 910-671-3150. 6. You are responsible for any charges incurred by you from your carrier for receiving text
messages. 7. If you are a member of more than 1 Department, please sign up on each Department’s
sheet. 8. Your Chief has the right to remove you from the system at any time. 9. If you leave your Station or no longer desire to receive dispatches, send a fax to 910-671-
3327 or have your Chief contact stephanie.chavis@co.robeson.nc.us To complete form dowload here and submit





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ROBESON COUNTY, NC

ROBESON COUNTY SITE ACCESS

ONLINE SERVICES

CONTACT

Robeson County. NC

550 North Chestnut Street
Lumberton, NC 28358


Phone: (910) 671-3000

 

OPENING HOURS

 

Monday – Friday   8:30  AM – 5:00 PM

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